Complete Care Helpdesk™
Complete Care Helpdesk was designed to directly support end users quickly and efficiently. When each person within the company can get direct support on an individual basis, the overall resulting downtime within the company is greatly reduced. There is no waiting for someone to help.
Key Features Include:
- Create a ticket and track our progress as we resolve your issue
- All tickets are send directly to your support engineers Blackberry
- 99% of all tickets are picked up and responded to almost immediately
- Ticket reports showing number of tickets open, closed, and in progress available to your company upon request*
*reports may be generated and available once per month
Direct Link™
Direct Link technology helps keep you connected to us in when we’re needed most. Direct Link gives each employee we support an icon on their desktop that connects them directly with us via helpdesk (aim/skype) or remote session for rapid incident resolution.
Key Features Include:
- Web-based for on-demand, anywhere-to-anywhere support of PCs or Macs
- We can access your computer remotely in approximately 20 seconds or less, without pre-installing software
- Reboot and reconnect to end user systems, even if these systems are unattended, for seamless support sessions
- Phone or chat with your account engineer while they’re logged in assisting you
State-of-the-Art Security
Complete Care Helpdesk with Direct Link is designed to be safe and secure no matter how you receive support from us.
Key Features Include:
- End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation
- Multi-level, permission-based access
- Auto-revocation of access rights when session is terminated
- MD5 Hash for enhanced security and traceability with file transfers
- Hosted at a leading, carrier-grade data center with restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring
